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Shipping and Handling Policies

Processing and Handling time:1 – 2 business days. Once processing is complete Items will be shipped and should arrive within 3-14 business days.  Most times you’ll receive all items within a week. We ship Monday – Friday excluding weekends and holidays. 

Tracking: A confirmation email with a tracking link is sent once your order ships.

Shipping:  Shipping fees and other third-party fees are non-refundable.

Orders ship from our warehouses in the Ohio, Georgia, and China.

Customer Service

Our products are carefully inspected for quality control; your satisfaction is our #1 priority.

If for any reason you are not satisfied with your order, please contact our care team by filling out our Contact Us form explaining the issue. Someone will get back to you within 24-48 business hours. We promise to approach the problem with love for the best resolution.

Return Policy

100% Money back guarantee on product purchases, exchange, or store credit within 14 days after receipt of your order. The buyer would pay return shipping if correct items were received.

Product issues concerning length and color are not valid reasons for exchange. Review product and length details carefully. Please be advised textured patterns will cause shrinkage. Slight color variations may occur due to different computer monitors and settings.

Any products that have been used, washed, untied, installed, or tampered with in any way are not eligible for exchange or return. Please make sure you have examined the hair extension or any other product while still tied in original condition to make sure you are satisfied with the product.